Refund policy

Returns & Refunds Policy

Effective date: 20 August 2026. This policy applies to all wholesale orders placed with NXC Chargers, a trading name of BBLS360 LTD ("we", "us").

1. Damaged or Defective Items

If any units arrive damaged or with a manufacturing defect, contact us within 7 days of delivery at info@nxcc.store with your order number, photos of the affected units, and a description of the issue. We will arrange a replacement, repair, or refund for the affected units at no cost to you.

2. Change of Mind / Non-Defective Returns

Because our products are sold in wholesale case quantities, we do not accept returns for change of mind once an order has shipped. Please review product specifications carefully, or contact our wholesale team before ordering if you have questions about a product.

3. Order Errors

If you receive the wrong product or an incorrect quantity due to our error, notify us within 7 days of delivery and we will correct the order at no additional cost, including arranging collection of any incorrect stock where required.

4. Return Process

All returns must be pre-authorized. Contact info@nxcc.store with your order number before sending any items back. Unauthorized returns may not be accepted.

5. Refunds

Approved refunds are issued to the original payment method within 5–10 business days of the return being received and inspected, or of the issue being confirmed for damaged or defective claims.

6. Non-Returnable Items

Custom or bespoke orders, and products that have been used, resold, or altered after delivery, are not eligible for return.

7. Contact

BBLS360 LTD, trading as NXC Chargers
Regent88 Offices, 210 Church Road, London, England, E10 7JQ, United Kingdom
Email: info@nxcc.store | Phone: 07908 776744